Foresight Culture

13 Jun

Making change: Beyond the low-hanging fruit

For exploring and explaining sustainability, I developed the diagram at the right. It is a forecast. It focuses on change over time, showing rising degrees of transformation starting in the 1990s, and continuing to about 2025.

In the recent past and today, most green efforts involve things we can do easily, such as replacing incandescent bulbs with compact fluorescent bulbs, selling more gas-electric hybrid cars, and buying carbon offsets for some of our impacts on the planet. Those steps are valid efforts to be greener, but they are Low-Hanging Fruit—that is, they can be done at only slight expense or inconvenience.

In some places, we can say we are Getting Serious, with initiatives to install alternative energy, increasing regulation, and more economic incentives. Cap and trade systems for emissions are a “getting serious” initiative. For some people, Getting Serious also includes changing their lifestyles and consciously trying to reduce their carbon footprints, for example, by eating more locally-produced foods. Voluntarily home-installed solar panels are another example.

A further stage we can anticipate is Big Systems. Mostly aspirational, that is when we will or could substantially replace carbon-based energy, require people to change their lifestyles, radically cap emissions, or force reductions through regulation, and so on.

You can argue with the years spanned by each period. You can also challenge the forecast: Will we really get serious, and ultimately make big systems change? But the years are approximate–I only mean for them to help people think about the changes we are seeing and can expect to see over the next 15 or 20 years. The chart has proven useful to our clients, and I thought it worth sharing here, as well.

You can also look at this chart a different way. Considering only the vertical axis, it differentiates our degrees of willingness to change. Then, the bottom is easiest, the top, hard to imagine. That is why most people expect that the big systems change will happen gradually over the next generation. That is a reasonable expectation, but our situation with energy and other systems may force Big Systems change sooner than we want, and sooner than this chart suggests.

I’ve already found this basic breakdown, Low-Hanging Fruit, Getting Serious, and Big Systems, to be useful in looking at other kinds of change, too. Examples include primary education, where teachers have begun to introduce some experiential moments in their classrooms—e.g. showing video clips, role-playing, but our classrooms are still typically four walls, one adult, and kids in chairs. Big systems change might mean immersive learning using virtual reality, or sending older students out to teach themselves using a city as their classroom.

Another example is corporate change. Companies routinely innovate on the margins, e.g. by introducing a new product at relatively low risk, before truly getting serious and challenging their broader strategies. Low-hanging fruit means brand extensions, or adding related and complementary products, for example. Big systems change means entering a new market, radically changing the mission and product mix of the company, and so on.

If you know you want to get beyond Low-Hanging Fruit, and want or expect to have to make Big Systems change, you need to begin the process of comprehensive change now. In that sense the bars on my chart are deceptive. You can’t wait until 2012 to launch big systems change for sustainability. The work, the discussion, the plans, the research have to start now.

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01 Jun

The future of news 2: what are the big uncertainties?

Reading on a KindleI introduced some thinking on the future of news in a previous post. I will continue to work through this question in a standard futures way. So I’ll first lay out thinking on the biggest uncertainties and the driving forces shaping the news business, and then develop some brief scenarios of the future of news. Please note, my examples here, and my experience, are from a US perspective. I would love to hear your thoughts on what is the same or different around the world.

In this post, I offer some of the critical uncertainties for the future of news/journalism:

Centralized or decentralized—over the past few decades, especially, we have grown enormous media businesses such as Time Warner, Clear Channel, etc. But the digital world is pushing out new kinds of news and media that can be small-scale, even the work of one person, yet still have an impact. The news (arguably) site of Matt Drudge is an example. Will we see a future with individual citizen journalists and small teams of individuals producing what we consume as news? We are already seeing that happen. But perhaps also we will see new kinds of big news media organizations. The Huffington Post, a kind of mega-blog, is a great example. So are the online efforts of the well-established news media, including the New York Times, the BBC, and others.

 Who pays? Readers, advertisers, government, philanthropy? Print media has been sustained by print sales and ad revenues for a long time. Both are suffering from the availability of new digitally. The news industry is looking for new sources of revenue, including toying with charging for online access. In the past few years most made their content free, presumably to build online readership in hopes of pay-to-read revenues later, or, hoping to make money on online ad sales. U.S. Senator Ben Cardin (D-MD) has drafted a bill to make it easier for a news organization to become a not-for-profit, under U.S. law.

Print vs. digital—How much news will continue to be consumed in print, versus in electronic form? The balance is clearly shifting, and people’s reasons for buying print news in newspapers and magazines are changing. We also face uncertain future pressures to reduce print for environmental reasons. Finally, eBooks such as the Kindle are making an attempt to shift readers off print while still giving them a portable, print-like reading experience. How far will this shift take us?

Mediated/edited vs. “raw” information—The long history of print media has meant that the information we consume is selected and edited, with supposed objectivity, by professional journalists, or, at least, by people who publish for a living. That’s changing with the Internet. Much more of what we consume is loosely edited or unedited, inconsistently contextualized, not fact-checked, and idiosyncratic to its producers: website operators, bloggers, blog commenters, and so on. What could it mean to shift away from a journalistic approach to news production—what do we lose?

Broadcast versus collaboration—While traditional media is broadcast—a media entity prepares and shares the news with its readers, the Internet enables news media to be collaborative, with the readership participating also as contributors, commentators, and so on. That is the power of the digital world in the context of news media. Does that new capability outweigh concerns about loss of objectivity and professionalism? (Thanks to Maxine Teller, MiXT Media for focusing me on this concept)

Objective versus agenda-bearing—So too we worry about the objectivity of what we read. In theory, the traditional news media has been objective, and people worry that the new media news sources have a political bias and agenda. We should remember, of course, that the traditional media is not objective, and comes from a tradition of politicized, agenda-bearing, sometimes “yellow” journalism. Can the public learn to sort out for itself the political or commercial agendas of their news sources?

Local versus national, international—Local news remains critical, but covering it well is expensive. It’s cheaper to draw content from national news sources and republish it in various formats and forms. Can we sustain adequate coverage of local news, especially, of information people need as citizens, consumers, community members, and so on? In my city, Washington, DC, there are interesting examples of online local news coverage, including some with original content, advertising, and substantial readership. See, for example, DCist. DCist often gets the story out first, and has a way of covering local events, crime, culture, and so on, with broad reader participation. Is this the future of local news coverage?

Journalism as business versus public good—Finally, while the news business has been a business, some analysts think it is truly a public good—something essential in society that the market will not necessarily produce enough of. With that in mind, they are looking at ways to enable not-for-profit news media to success and thrive, and even how to turn some commercial news enterprises into 501(c)3 organizations.

These uncertainties are dimensions of the range of possibility for the future of news. They are not binary, either-or propositions. However, for the purposes of exploring the possibilities, we will push deeply out to the ends of the spectrums implied here, to contrast, for example, a print business versus a digital one, or professional journalism versus the “citizen journalist”. Our actual future will almost certainly be a blend of these things.

 
Image: CarbonNYC, via Flickr, cc license

 

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21 May

The future of news 1: We need better foresight

Newspaper vending boxes
 
I attended a set of panel discussions last week on the topic “Who pays for the news?” The event was put on by the New America Foundation, a left-side policy think tank. They do a nice job of bringing interesting people into the room on the issues of the day.
 
As a futurist, I loosely filed this event in my mind as “the future of news”. But in fact, it wasn’t about that. The overall message of the morning was about shoring up the news business as we know it, not about the future form that business will take. There was an air of lamentation in the room, and in some cases, denial. It was standard to say “I really love my morning paper—in print!” Much of the discussion was founded on the belief that the news business, as we know it, is essential to a free society.
 
So what went wrong in this discussion? While everyone acknowledged that things have changed for the news business, they didn’t go the extra step of accepting that change and envisioning what’s next. They stayed in a defensive crouch. They boiled the profound change down to its financial elements—the business model no longer works. But they didn’t look with a clear eye at the other big forces at play. [A lone voice among the panelists, Maxine Teller, of MiXTMedia Strategies, did do this.]
 
The New America panelists were in “historic preservation” mode, they wanted to fix the system as we know it, rather than recognize profound change, and chart a new course for the news business. I see the same thing in much of the wider discussion about this that turning up online and in print.
 
But we don’t get to keep the system as we know it. We have to recognize that the world of news and information is being transformed. Digital technology is for the traditional media what Clayton Christensen calls a disruptive technology. That means it comes along, does some of what the old technology could do better and cheaper, and typically pushes the old ways into decline. The disruptor is rarely if ever a perfect substitute for the old technology—it won’t do everything better, and it may do some things worse. That is where our fear lies with the sweeping change hitting news and journalism.
 
The traditionally-minded, and I confess to being one of them, have to recognize some changes in the system, including:
  • Who discovers/edits/shapes/contextualizes our information
  • The divide (apparent or real) between commercial and non-commercial information
  • What is true, objective, etc. vs. what is shaped by an agenda, and, more importantly, what we do about that as consumers of information
  • Timing/time, when something arrives in the news, (i.e. is published) it’s supposed to be a “truth”. It’s now possible for anyone to “publish” anything. So now we have to accumulate information, weigh its validity, and/or wait for confirmation from other messages. “Published” can no longer equate to “true” (if ever it should have).
  • Coverage—how we are sure that information comes to light that should, with a question of whose “beat” is it, versus depending on “crowd-sourcing” for our news—millions of people, anywhere and everywhere, become the beat reporters, sharing information though social networks.
 
Those are some of the questions we need to explore much more as we look at the future of news. I will take some of them up in future “Future of news” posts here.
 
The news business and its key stakeholders, the public, need to take a fresh, well-rounded look at the future possibilities. Scenarios of a 10- or 20-year future, for example, could let us see some ways that news and information would get to people in the era beyond the news business as we know it. Exploring those possibilities could certainly be reassuring—and we seem to need that right now. But it will also allow public policy to shape what it needs to shape, and business to find its new pathways through the digital world and find ways to serve a need and make money too.
 
Image: wili_hybrid, via Flickr, creative commons license
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21 May

Foresight Culture expands to cover futures topics

For about 18 months, this blog has focused on how to use the tools and techniques of futures research, to improve foresight in organizations. I will continue to publish on that subject. But I have decided to also share my thinking on critical forces, trends, and issues here. So there will be a balance of posts on the "how tos" of foresight and on futures topics. 

Let me know what you think, what you’d like to read more about, and so on, below, where it says "Leave a reply".

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30 Apr

Story learning—the power of stories in getting through to people

The Power of Scenarios - SchwartzWe’ve learned a lot about learning styles in recent years, and that knowledge is making a difference in schools and in the workplace. There are tests to help you understand if you are an auditory, kinesthetic, or visual learner. Those learning styles are channels by which you get information. By themselves, they are powerful, even essential to understanding. In my work helping people think about the future, I get the best results when I can offer multiple ways of encountering and understanding information: visual and auditory, at least.
 
But access to information is not enough. Information has to have meaning to truly break through to people’s understanding. We are all capable of making intellectual connections to information—understanding it factually. But stories can get through to people by emotional connections to deliver meaning much more strongly. So ultimately we are “story learners,” whether we have a preference for the kinesthetic, or auditory, or visual.
 
Children when I was growing up would learn about the boy who cried wolf. Told as a story, that moral life’s lesson is stronger and more memorable—“don’t be the boy who cried wolf”–than a factual relating of the lesson—“if you sound a false alarm repeatedly, no one will believe you when there’s really an emergency.” The same thing is true in communicating ideas about the future. A dry, factual relating of the details, for example in a forecast about technology, doesn’t have the power of a story, set in the future, with real people in it, living with the technology.
 
The telling and retelling of stories, and retelling a story you heard your way, are all part of forging meaning and sharing meaning. In exploring the future on your own or with others, it’s the stories you try tell about the future that bring the future alive. The future isn’t just a collection of changes, it’s a changed world with people in it. This is why we often build scenarios that turn ideas about the future into stories about the future. Scenarios are usually easier to share, recall, and react to for people. See: Why I love introducing scenario thinking to people.
 
So too, we can look at how ideas are framed and reframed  See my thoughts on reframing here and here. The act of framing (or reframing) is about giving things a stronger emotional connection than information alone can carry.
 
We need to take a close look at how we present ideas about the future. While we may value data, evidence, and analysis, those things are not enough to really inspire new thinking. Try out stories about your organization and the people in it, in the future. Play out scenarios that get specific about people: using your products or services, perhaps. Put yourself or your children in the future you are trying to imagine. Move past the data and business analysis. Doing so will lead to more effective “story learning” for you and the people you work with.
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22 Apr

8 reasons to explore the future

I have seen the future

A few years ago, I led a futures workshop for a client. Afterwards, while we waited for our flights together, he said “So, John, what’s the multiplier on this?” I knew right away he was not wrong to ask, and that I couldn’t answer. He meant, “What is my return on investment for the workshop? In his company—like most—ROI was the way to assess the value and payoff of money spent. Caught a little off guard, I mumbled something at him about how “you can’t put a price on …”
 
It’s hard to measure the payoff from foresight. It is like brand development, or PR, or perhaps an executive development program. You know it is good to do, but it’s hard to measure the outcome in ways that others, especially CFOs! will believe in.
 
If possible, you should stay clear of trying to measure the value of foresight in conventional ways. Instead, understand how to talk about its power and payoff for your organization. Learn to sell that to your colleagues and whoever is paying the bills. You’re faith in foresight isn’t enough. You will need to show them specifically “what you get” when you explore the future.
 
In this post, I am sharing reasons for foresight in simple, workaday terms. These are reasons that you can use in understanding, explaining, and justifying your use of time and resources in exploring the future. Maybe these are things you can tell the boss:
 
1.      We need to give the future the attention it deserves: there are things we need to understand better as we make decisions and take action.
 
2.      Let’s get our heads out of the sand: We need to spend some time, together, on the long-term goals of the company, and not just worry about our individual “turf”.
 
3.      Let’s get everyone’s assumptions about the future out in the open, since they shape how we make decisions, our strategy discussions need to be done with clear thinking about what’s going on in the world, and where things are headed. We don’t have to have consensus, but we need to know where everyone is coming from, and take a clear-headed look at what we believe is true.
 
4.      We need to make sure our plans make sense. Everything we do ought to be evaluated against how the future will shape up, otherwise, we will make the wrong decisions.
 
5.      We need to decide what to do next – not just roll along doing what we’ve been doing. Let’s not miss new opportunities just because we didn’t get around to thinking about them.
 
6.      We need to get un-stuck: A clear look at the future can help us see beyond our current problems and issues—they’ve got us truly stuck, let’s get the team focused on the positive –what we can do, not what we can’t do.
 
7.      We will be more successful if we create our future together: with more of our people, our clients, with and other stakeholders involved. We need to get people on board, so they are ready for the changes we are going to make.
 
8.      Let’s not be blind-sided by change any longer. We can pick up on the weak signals, anticipate what might happen, lay some plans and contingencies for it, but most importantly, make it into opportunity.
 
This post has a close cousin: Making the case for foresight: 9 reasons why a global crisis is a critical time to think about the future. You may also find good arguments for your foresight initiatives there, especially as our economic crisis continues.

 

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09 Apr

Are you the Cat in the Hat?

The Cat in the Hat, creating chaos
 
The Cat in the Hat is a classic Dr. Seuss character who creates chaos wherever he goes. As I remember the stories, he puts things right at the end, just barely. He’s a care-free, impish character who fascinates and alarms the children he visits—he is a daredevil, an experimenter, and wholly-unconventional. The children in the books act more like straight-laced adults, at least at first. They fix worried looks on their faces and wonder if what he’s doing is going to be ok.
 
In the original Cat in the Hat, the Cat drops in on a brother and sister, home alone. He creates a hellacious mess in their house, and brings in other impish characters: “Thing 1” and “Thing 2” to help generate the chaos. Then, in the nick of time, he returns with an enormous contraption that puts everything right. Whenever I read that story to my boys, I would chuckle when I thought about the Cat and Things 1 and 2 as the leaders of futures workshops and projects in organizations. Maybe I was sometimes the Cat, or an outside consultant (Thing 1 or 2, perhaps?).
 
The Mom is not home, so the element of danger in his visit is mixed with a fear of being caught doing something wrong. This is a lot like the tendency some people have to want to explore the future without actually using the “f” word (future).
 
The cat reassures the children, several times, that everything is going to be ok. There’s a goldfish in the story who’s having none of that, and who is convinced that disaster has struck—perhaps goldfish in a bowl live in a riskier way—they depend on the bowl not being upset. That fish is like the people we always find in an organization who cannot be reassured, only perhaps managed or kept from shutting down good futures thinking. And maybe, like the goldfish in his bowl, they feel more at risk than the others—we need to understand that.
 
As a futurist and regular workshop leader, I sometimes wonder whether we are coming in and creating chaos in the organizations we serve. We need to think about how far we go in upending things, creating chaos, and scaring people. Should we embrace the role or try to keep everyone assured?
 
Forthrightly exploring change with people is as scary as it is exciting. Do futurists put things right in the end? Not quite—once the new thoughts are unleashed, they won’t go away and they shouldn’t.
 
Are the people we work with changed for the better in the end? They seem to be. I think the core lesson here is about how we handle the worried onlooker, and the straight-laced, conventionally-minded in the organization. We can’t let them mute or stop the flow of new ideas, but we have to take their fears and biases into account too. Part of building a more foresight culture for the organization is getting a wide range of people with different attitudes about change to at least accept the idea of studying change. Understanding and defining our role in doing that is critical, as is understanding others’ views and biases.
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01 Apr

The economic crisis and the value of foresight

Question mark

No, you can’t answer the question, “When will the global economy recover?” That’s the purview of economists, and they don’t know either. The question is leaving people feeling stuck—they don’t know what is going to happen, and don’t know what to do.
 
In the midst of this massive economic crisis, even talented futurists cannot tell you with certainty when and in what ways the global economy will recover. But futures thinking can do a lot to help explain the cascading impacts of the crisis, and the potential changes we will see as the global economy settles down and resumes on a new track.
 
We need foresight, now more than ever. It’s the key to getting unstuck, to turning the question—“what will happen next?” to a statement, “here’s what we will make happen next”.
 
Some of our clients have asked us about near- and long-term trends in light of the current economic situation. They want to know which of the trends will endure the crisis, which could amplify, which might decline, and so on. Much of the thinking that helps answer those questions is about looking at which trends gain strength from the economic shocks, and which may be weakened.
 
The economic crisis will accelerate some trends, and slow others. What will be interesting and often tough, is when the downturn is the final straw for a system, sector, or business, and puts an end to things, perhaps sooner than they might have gone down. The economic strain will kill off some businesses and systems that might otherwise muddle through in good times. Examples are some print media, notably daily newspapers, behemoth cars like the Hummer and H2, and weak retailers like Linens ‘n’ Things and Circuit City.
 
But alongside decline and destruction, there are new motivations, new needs, new possibilities. For example, the economic crisis will raise interest in a number of things: barter, local production, car sharing, used goods markets, reuse/recycling, repair (shoe repair, e.g.), and, when not demanding investment and higher costs, green consumption overall.
 
This swirl of decline and opportunity is where there’s room to make new choices and carve out new, desired futures. We have options and new room to try new things.
 
The tools and skills of foresight can help us explore those options. We can game out scenarios of our future, and open up new thinking about innovations, new business models, potential changes in operations, products lines, and so on. In fact, now is a good time to do those things—so much is in question, and so much is likely to have change forced on it, that we can pick up the old saying “In crisis we find opportunity” and make the challenges we face a tool of positive change. That opportunity demands our best creative, futures thinking. We need to envision, believe in, and build what’s next.
 
 Image: The Ninja Monkey, via Flickr, cc license
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01 Apr

NOTE TO READERS: Reluctant “censorship”

Last July, I posted an item [Link] that used a Youtube star as an example of a mass media phenomenon that, whether you like it or not, is something you probably should know about. If millions of people are watching something, shouldn’t a dedicated trend watcher and environmental scanner know about it? 

I intend now to edit the old post a to obscure the name in question, I’ll use an asterisk for the letter "e". The Youtube star is Fr*d, and he’s drawn even more hits to this blog because he is no longer posting his videos regularly–the fans are hunting hard so as to not miss anything new, apparently. I don’t want to mislead Google searchers and bring them here for the wrong reasons. I don’t like to edit an old post, and won’t make a habit of it, but this seems to be the right thing to do.

Not that, of course, the need to do this proves the point of the original post–there has been a serious lot of interest in this Youtube star, and you probably needed to know about him.

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19 Mar

Framing and reframing, part 2: emotional connections

Emotional framingMy Leading Futurists LLC partner Jennifer Jarratt and I believe one of the most critical things we do for our clients is reframing. Over 22+ years working to be more effective as futurists, we’ve learned that truly helping people understand the future means not just reconceptualizing things (nearly any good business consultant does that) but connecting in meaningful ways to their worldview. Reconceptualizing can make an intellectual connection, but reframing can make a stronger, emotional connection.

That means helping people think about change from a personal, human, emotional perspective. Offering a compelling look at the future is not about explaining “how would that work?” It’s about answering “how would that affect me?”
 
The work of George Lakoff, a cognitive linguist at Berkley, has helped us surface and examine how we do that, why it matters, and how we can do it better. Lakoff’s book, The Political Mind, is particularly valuable in understanding the importance of frames and how people react to them.
 
Lakoff defines a frame as “a conceptual structure used in thinking.” [Link] He explains that it is the emotional content of a framing that connects most strongly to people.
 
In The Political Mind, Lakoff explains the centrality of framing in politics. While perhaps the stakes are higher in political battles than in exploring the future, we believe the ability of people to break through to new insights on the future is essential to having a successful future.
 
Let me share an example of reframing of the kind Lakoff explains so well. I mentioned this situation in a related reframing context in a previous post, but the case also distinctly highlights a central part of reframing: the power of an emotional hook in how something is framed.
 
The Janney Elementary/Tenleytown Branch library public private partnership (PPP) was an intense issue in my community in Washington DC over the past few years. It was a proposal to combine a commercial real estate development on Wisconsin Avenue, NW in Washington, DC with a redevelopment of the public branch library and adjacent public elementary school. The land to be used for the commercial development would have included the city’s land where the now-demolished library is intended to be rebuilt, and part of the adjacent elementary school property. The sites would have been joined and reworked, with a new library, retail space, apartments, and garage parking for the elementary school staff. The developer was to contribute to renovating and adding on to the 1925 elementary school building.
 
In our neighborhood debate, a group that opposed the PPP framed the core of the issue as a “land grab” with the city surrendering land to a private developer, irrevocably. There are detailed technical arguments that can be, and have been made on each side of the issue. It’s quite possible for pro-PPP people to explain the potential deal not as a land grab, but as a multi-million dollar benefit to an aging, over-crowded elementary school. But the “land grab” notion was a stronger framing than any that had come up from proponents of the PPP. It connects in people’s minds to stealing—in this case, a corporate entity, the real estate developer, in cahoots with the city government, stealing from our children.
 
What happens so often in political debates is that one side comes up with framing that resonates with people’s emotions well, and the other side tries to counter that framing with a technical discussion of facts and truths. This is what has happened in my neighborhood.
 
Emotion usually wins out over the facts. A few days ago (March 16, 2009) the city relented and killed further discussions of a PPP on the site. So, perhaps the opponents who framed this as a “land grab” won the argument with their well-framed opposition.
 
In exploring the future, we need not see framing a simply a crass appeal to emotions. We can see it as a way of more effectively breaking through to people’s consciousness with ideas about a changed world. In our thinking, then, we specifically put the emphasis on reframing—recasting the situation with a new way of looking at it that can alter how people think about the possible and desirable future. Sometimes that means showing a new side to an issue, balancing people’s fears with ideas that suggest how a big change could be a good thing.
 
Effective work in foresight then, means not only depending on technical explanations and a wholly logical appeal to people. That’s why I’ve written so extensively here about the importance of stories, the value of images, the power of other voices, among many others.
 
As Jennifer and I work further on our concepts around reframing, we’ll publish ideas here and at www.leadingfuturists.biz. We’d of course be delighted to hear your ideas about this and we’re ready to help you in your exploration of the future any time.
 
Here is my take on some people who are really good at reconceptualizing and reframing. 
 
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